Loop stuck searching for sensor but G7 app is getting results

[ssabo]

Describe the bug

I’ve had two related issues and I’m not sure if they are the same or just similar.

The first issue I had on 1/29 and is that I had walked away from my phone for 30m. When I came back the CGM was understandably behind on readings. The Dexcom connected back by itself within a few minutes. Loop told me it was searching for sensor for hours though. During this outage I tried

• keeping the phone very close, in direct line of sight, to the sensor
• rebooting the phone
• clearing out all the old Dexcom Bluetooth pairs
• deleting the CGM configuration and re adding it

None of those fixed it so I put it down for a couple hours and noticed it had reconnected.

The second issue occurred on 1/30 and is still unresolved. Loop notified me it has not been looping for a while. Loop thinks Dexcom is searching for sensor but Dexcom is giving me current readings

Attach an Issue Report

Loop Report 2025-01-30 18:27:47-08:00.md

To Reproduce
Steps to reproduce the behavior:

1. Unknown at this time

Expected behavior

Loop should be providing recent readings from the G7 sensor

Screenshots
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Phone

• Hardware: iphone 15 pro
• OS Version: 18.3

Loop Version

• Version Number: 3.4.4 (2)
• Repo: [LoopKit/Loop, Katie, etc]

CGM

• Device: Dexcom G7
• Manager app: Dexcom App

Pump

• Manufacturer: Simulated Pump
• Model: n/a
• Firmware version: n/a

Additional context
Add any other context about the problem here.

[JonathonMcIntyre]

I have been experiencing the same problems for roughly the same duration. I have done 1 sensor change and it still seems to occur on the new sensor as well.
I have had to delete the cgm in Loop and then re add to consistently get it to come back though it may take a few tries.
It will also come back on its own sometimes but no idea why.

Sometimes I notice that after the loop has the problem that Dexcom G7 app will disconnect too . No consistent occurrences though.
My specs are the same with the exception of the iPhone which is a 12.